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Operational Resilience & Privacy

Build Resilience with Operational Resilience & Privacy

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Operational Resilience & Privacy Services

Flexible and outcome-driven support that keeps critical services running and personal data protected—aligned to UK Operational Resilience rules EU DORA NIS2 ISO 22301 (BCMS), and ISO/IEC 27701 (PIMS).

Certified professionals with 15+ years’ industry experience | CRISC, CISA, ISO 22301/27001/27701 Lead Auditors

Industry-Leading Methods — severe-but-plausible scenarios, service mapping, resilience metrics

Operate-Ready Delivery — strategy, build, test, and run

Specialising in EU DORA, FCA Operational Resilience, and privacy compliance

Expertly Delivered, Value-Focused Resilience & Privacy

Expertly Delivered, Value-Focused Resilience & Privacy

What we deliver:

  • Operational resilience framework & target operating model
  • Service mapping, impact tolerances, scenario testing & remediation plans
  • Business continuity & disaster recovery with tested playbooks and failover
  • Privacy program (ISO/IEC 27701/GDPR): RoPA, DPIA, DSR, breach readiness
  • DORA compliance and third-party/concentration risk management
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Our Service Models

Staff Secondment

Embed experienced resilience and privacy specialists to expand capacity without disrupting BAU.

Specialist Pods

Deploy focused teams for Service Mapping & Tolerances, BC/DR & Exercises, Third-Party Risk, or Privacy & PIMS—with accelerators and playbooks.

Managed Resilience & Privacy

End-to-end operation of key workflows: change/impact assessment, scenario testing, supplier assurance, privacy operations, and reporting to governance.

Co-Source Support

We co-run priority workflows while you retain ownership of policy, risk and decisions.

Choose Your Operational Resilience & Privacy Service

Operational resilience framework & TOM

Value Proposition: Stand up a practical framework—governance, roles, metrics, and ownership—aligned to UK Operational Resilience rules and DORA.

Delivered Benefits:
  • Clear ownership, roles, and decision paths that speed response and reduce ambiguity
  • Board-approved metrics and thresholds that make resilience measurable
  • Consistent ways of working across teams, providers, and locations
  • Evidence packs that stand up to regulator and audit scrutiny
Set Your Framework

Business services, tolerances & testing

Value Proposition: Identify important services, quantify impact tolerances, and run severe-but-plausible scenario tests with remediation tracked to closure.

 
Delivered Benefits:
  • Documented services and customer impacts with agreed tolerances and owners
  • Scenario tests that produce actionable findings and funding cases
  • Remediation tracked to closure, with progress visible to the Board
  • Confidence you can remain within tolerance under stress
Define & Test Tolerances

Business Continuity & Disaster Recovery

Value Proposition: Build a BCMS, modernise DR, and exercise recovery so RTO/RPO meet business needs.

Delivered Benefits:
  • RTO/RPO aligned to business needs, with tested runbooks and call trees
  • Regular exercises that validate recovery and reveal weak points early
  • Clear dependencies (people, tech, third parties) mapped and protected
  • Faster, more predictable recovery with less disruption
Strengthen BC/DR

Privacy Programme & PIMS

Value Proposition: Implement a privacy management system covering RoPA, DPIA, data rights, breach readiness, and supplier privacy controls.

 
Delivered Benefits:
  • Single source of truth for RoPA, DPIAs, retention and lawful bases
  • Faster, consistent responses to data rights and incident notifications
  • Stronger supplier privacy controls embedded in contracts and oversight
  • Clear accountability, training, and audit-ready records
Build Your PIMS

Third-Party & Concentration Risk

Value Proposition: Tier suppliers, assess critical providers, operationalise clauses/monitoring/exit, and evidence oversight for ICT and essential service providers.

Delivered Benefits:
  • Tiered supplier inventory with critical providers and exit plans defined
  • Standardised due diligence and ongoing monitoring with early warnings
  • Contracts aligned to resilience needs (notification, testing, contingency)
  • Board-level visibility of exposure and remediation progress
Assure Your Supply Chain

Regulatory Readiness & Reporting (UK OpRes, DORA, NIS2)

Value Proposition: Map obligations to controls and evidence; prepare board papers and regulator-ready submissions to required timelines.

 
Delivered Benefits:
  • Direct traceability from obligation → control → test → evidence
  • Timely, regulator-ready submissions and Board papers
  • Clear gap lists with owners, milestones, and status tracking
  • Less duplication across audits and reviews through reusable evidence Sources Ask ChatGPT
Meet Regulations

Industries We Support

Industry Why Focus
Financial Services & Banking UK operational resilience expectations and DORA/NIS2 heighten scrutiny on critical services and third parties. Important services & tolerances, scenario testing, ICT third-party oversight, incident reporting packs.
Healthcare & Life Sciences Highly sensitive data and complex supplier ecosystems. Privacy operations (RoPA, DPIA, rights handling), BC/DR exercises, supplier assurance.
Housing & Social Care Essential front-line services and resident data protection. Service mapping, continuity planning and exercises, breach readiness, supplier due diligence.
Education Distributed operations and large volumes of personal data with growing cloud dependence. BCMS uplift and DR drills, privacy workflows, supplier risk and incident playbooks.
Retail & eCommerce Peak-period continuity and payment security pressures. Scenario testing for peak events, DR run-books, PCI-aligned controls and evidence, consent and rights handling.
FinTech Rapid growth under regulator oversight and reliance on cloud providers. Operational resilience framework and tolerances, third-party/ICT oversight, privacy by design, board-ready reporting.

Ready to Get Started with Global Forum Consulting?

In 4 Simple Steps, We’ll Get You Set Up for Success

01.

Define Critical Services

Identify essential business functions and dependencies across people, tech, and third parties.

02.

Map Risks & Tolerances

Conduct impact assessments, set tolerances, and model severe-but-plausible scenarios.

03.

Test & Validate Resilience

Run BC/DR exercises, privacy drills, and supplier assurance workflows to validate readiness.

04.

Report & Improve

Deliver governance-ready insights, remediation plans, and continuous improvement metrics.

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Why Choose Global Forum Consulting?

Certified Specialists

Led by experts with 15+ years’ experience and credentials including CRISC, CISA, and ISO 22301/27001/27701 Lead Auditor certifications.

Strategic & Outcome-Driven Delivery

We build, test, and run resilience and privacy frameworks aligned to DORA, NIS2, GDPR, and UK Operational Resilience rules.

Rapid Deployment

Accelerated onboarding and delivery to meet regulatory deadlines and evolving business needs.

Best Price Promise

Transparent, upfront pricing with no surprise fees or hidden charges

Your Privacy, Our Priority

We prioritise your privacy, ensuring your data is secure at all times

Compliance Support

Ongoing guidance to keep you ahead of evolving regulations and requirements

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